(817)275-2151 / (972)725-7984 info@rusticfence.com

Fence Warranty

Workmanship Warranty

The South family has been perfecting and teaching the craftsmanship of fence building to our younger generations since 1964, and we stand behind our work with integrity and confidence. We are proud of the standards and methods we use to engineer, fabricate and install our products. The workmanship on all products installed by Rustic Fence carries a guarantee for the lifetime of the specific product. Simply speaking, if a product that we have installed fails due to improper fabrication or installation for whatever reason, we will properly re-install or replace the product if needed at no cost to our customer.

Outside Manufacturer Warranty

Rustic Fence will, to the best of our ability, handle the warranty given by the manufacturer of any product we have installed. We are confident in our years of experience with purchasing materials, and trust only who we believe to be the most reliable and cost-effective manufacturers in the industry.

Warranty Terms and Conditions

The warranty on all products manufactured and/or installed by Rustic Fence is contingent upon proper use and care of the product. Products will not remain under our warranty if defects or damages are caused by accidents, misuse, abuse, neglect, unusual physical stress or modification of the product. When considering whether a product is defective or improperly installed/engineered, the environment of the installed product will also be taken into account. Certain environments can be abnormally hostile to most fencing products, causing the expected lifetime of the product to be shortened. For tips on proper care of your fence see our Product Maintenance section located at the bottom of this page, consult your salesman or visit our website, www.rusticfence.com for any other related questions.

Galvanized/Vinyl Coated Steel Materials


Materials such as chain link fabric, tubing, and lagg screws are either hot dip or electro-galvanized, providing a strong zinc coating to shield the steel underneath from harsh elemental reactions. Each fence, gate and galvanized structure requires materials that are specific sizes, thicknesses, and lengths to ensure safety, security and longevity. In constructing one of these products, our goal is to install the materials in such a way that its structural lifetime exceeds the expected lifetime of the galvanized material used. Our extensive experience in this field has given us the knowledge and confidence to effectively achieve this goal.

Average Lifetime Expectancy:

Chain link is known in the fence industry to be one of the longest lasting fence products on the market. There are many chain link fences, which were installed at homes and business in the DFW metroplex 50-60 years ago, which remain in good condition today. Over the years the steel manufacturing and galvanizing process has advanced to extend the durability of the fence to achieve an even higher projected lifetime. Having a vinyl coating over galvanized chain link materials extends the lifetime of the fence an average of 20%.
Warranty Coverage:
20-years

Wood Products


Our company has mastered the art of wood fencing over the years through our meticulous efforts in choosing the most durable and cost effective wood materials. With our experience using many different kinds of wood we have found that Western Red Cedar yields the greatest utility and finest appearance for the best price. We fasten our pickets to 2x4 cedar or pressure treated rails with stainless steel nails bearing a heavy ring shank not found with most fence companies in the industry.

Average Lifetime Expectancy:

In our 30+ years of experience with installing these specific materials and extensive engineering we have found that the average life span of our cedar fences is 15-20+ years depending on the environment in which it was installed. If treated properly we have seen many of our fences remain intact for up to 25 years.

Warranty Coverage:
7-years

Iron (Steel) Products


All of our iron products are custom designed and fabricated to fit our customer’s architecture and terrain. Our methods of fabrication truly set us apart from other companies in the industry. The high standards we hold ourselves to in the selection of iron materials, painting, welding and the buying power we have acquired allows us to say confidently that we offer the most durable iron fences for the best price in our region.

Average Lifetime Expectancy:

The life expectancy of a well-cared for iron fence isaround 35 years. See our Product Maintenance page for critical actions that must be taken to ensure your iron fence achieves its full lifetime expectancy.

Warranty Coverage:
Iron: 15-years – Paint: 5-years (against major rusting)

Gates

Gates are the most functional part of a fence, and thus require a great deal of attention to engineering if they are to be properly fabricated. Whether it is a simple wood walk gate being built on site, or an extremely elaborate wrought iron gate built in our shop, we put thorough effort into researching and perfecting the structural design of our gates.

Wood Gates


With over 45 years of experience in building wood gates we have developed a design that no other fence company in the industry uses. Our customized gate hardware package raises the standard for wood gate construction, by outlasting and outperforming the hardware that is commonly used when building gates.

Average Lifetime Expectancy:

Because of our building technique, we canconfidently project our wood gates will last at least 5 years without any major adjustment or repair, and10 to 15 years with one or two major adjustments or repairs. (If under normal use)

Warranty Coverage:
5-years

Chain Link Gates


All of our chain link gates are all custom fabricated in our weld shop. Other companies fabricate on sight, making it difficult to give the frame optimal structural integrity. Most contractors use cheap pre-fabricated gates mass produced by large companies, making it impossible to match a slope in the terrain, causing it to look awkward and out of place. Many contractors who do custom fabricate their own gates do not build them with the proper bracing, which can cause serious issues with the longevity of the gate. From a thirty-foot high chain link slide gate reaching to the ceiling of a shipping warehouse and weighing thousands of pounds, to a simple four-foot walk gate leading to your back yard, our goal is to fabricate and install the highest quality and longest lasting chain link gates.

Average Lifetime Expectancy:
35-40 years.
Warranty Coverage:
15-years

Steel Framed Gates


Our steel framed gates are built with durability in mind. We start with 1 5/8 round or 1 ½ square heavy gauge tubing, and bolt on 2x4 cedar or pressure treated rails. The steel frames are built to last at least two fence lifetimes making them extremely cost effective.
Average Lifetime Expectancy:
15-20 years.
Warranty Coverage:
7-years

Iron Gates


Our welders and production managers are highly experienced in iron fabrication, and the gates they build are second to none in the industry. Proper architecture is key in the production and installation of an iron gate. From the hinge post to the latching mechanism, we take great pride in the artistic design and structural integrity that we invest in all of our gates.

Average Lifetime Expectancy:

30-35 years. (It is imperative that iron be repainted every five years to reach its full lifetime expectancy)
Warranty Coverage:
15-years

Contact Us

Ready to build? Give us a call at 817-275-2151 or visit our contact page.